During Installation

Be At Home

All occupied homes must have an adult present throughout the installation unless other arrangements are made. We would like to be able to review the installation checklist at the beginning of the installation and walk you through the finished job to be sure we've met your expectations.

Concealed Imperfections and Subfloor Damages

Should concealed imperfections or damages be revealed during the removal or replacement of your existing floor, additional work will be required.  Subfloor damage and imperfections can only be determined after we remove the existing flooring.  Any imperfections found in the subfloor, and requiring correction, are the sole responsibility of the customer.

Wiring

Our installers will not install any cable or wiring underneath the flooring.  Doing so can damage the wires and may also void the manufacturer warranty of your flooring. Communicate to our installers the location of any security wires in your home so that they do not cut them by accident.

Pre-Exiting Structural Conditions

We are not responsible for any problems tat may arise due to pre-existing structural conditions such as asbestos, mold, or building code violation.  For example, if a nail driven into the floor strikes a water pipe that is closer to the floor than permitted by the building code, the pipe leak will not be our responsibility.

Pattern and Color Matching

There will be some variation in shade or characteristic between the sample you chose and the product actually installed in your home.  However, the difference will be within the manufacturer's tolerance specifications. In most homes the walls are not square, making it impossible for the pattern on the flooring material to be parallel to every wall. For material with a pattern, it is the homeowner's responsibility to communicate to the installer which wall they would like to have the pattern run parallel to.  Otherwise, the installers will use their best judgment.

Moldings

If your existing floor is laid under quarter round, we cannot be responsible for the breakage of any moldings when the existing floor is removed or a new floor is stalled over the existing floor.

Squeaky Floors

It is not the responsibility of our installer to fix squeaky subfloors or wall structures.  If this condition impedes the installation process, it is your responsibility to have the necessary repairs performed.

Doors and Baseboards

If necessary, our installers will remove doors and set them back in place.  However, they will not be able to shave doors if the new floor is higher that the existing floor.  Your sales professional may be able to provide you with a referral for a qualified carpenter. We are not responsible for excessive gaps under baseboards or door jams if the new floor is thinner/lower that the existing floor.

Unavoidable Circumstances

Vibrations from the installation may cause cracks in the wall moldings and popping of some loose drywall nails.  We are not responsible for such damage since it is an unavoidable part of the installation procedure.