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General Terms and Conditions

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified. These limited warranties apply only to vinyl installed in owner-occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business or residential dwelling.

These limited warranties apply only to the original purchaser and installation site and are not transferable.

These limited warranties exclude vinyl flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; construction related damage; damage caused by vacuum cleaner beater bar; caster wheels; cutting from sharp objects; damage from smoke or fire; or other casualty event. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, insufficient furniture protection, or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a vinyl floor in a residence.

These limited warranties do not apply to stains and damages as a result of rubber or rubber-backed floor mats or coco fiber mats.

To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.

These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FORANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPONTHE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, ORANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.

If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.

* Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty. † The period specified by the warranty level of the product purchased. (See General Terms and Conditions for other conditions that may apply.)

 

Maintenance

Most people want a high-performance product that can be easily maintained and will retain its appearance long-term. Thad's works hard to deliver on both counts. First of all, you'll find the best, most comprehensive product warranties available anywhere. And our selections are of the highest quality and yield superior resistance in heavy-traffic areas.

 

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