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General Terms and Conditions
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

These limited warranties apply only to hardwood installed in owner occupied residential space where no commercial activity takes place. NOTE: Some styles are approved for commercial use; see label on back of sample for approved styles. For commercial use, only manufacturers' warranties apply. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business or residential dwelling.

These limited warranties apply only to the original purchaser and installation site and are not transferable.

These limited warranties exclude wood flooring that has been put to commercial use (except those styles specifically designated as approved for commercial use), abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions "includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other casualty event. "Abuse "is any use of the flooring that is unreasonable considering the normal and expected uses of a hardwood floor in a residence. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, moisture, erosion, pebbles, sand or other abrasives, pets, spiked-heel shoes, color variations, naturally occurring wood characteristics, insufficient furniture protection, or improper alterations of the original manufactured product.

These limited warranties do not apply to damages from exposure to extreme heat, dryness, or water saturation. They do not apply to insects, erosion, pebbles, sand, other abrasives, or stains as a result of chemical or industrial products, other than recommended cleaning products.

To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.

These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

Due to color variations of product and/or samples, Carpet One Floor & Home® is not responsible for the failure of any hardwood flooring product to match (1) flooring products in adjacent space or (2) other wood products, such as cabinets, stair railings, trim, and moldings.

CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIALDAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS,NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.

If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.

* Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty. † The period specified by the warranty level of the product purchased. NOTE: Custom installations of any hardwood floor installed with patterns, medallions, or a border are excluded from The Beautiful Guarantee™ Replacement Warranty. No replacement of either the wood floor, patterned wood floor, medallions, or the border are covered under this replacement warranty. NOTE: For CORK products, floor covering installed on stairs is excluded from the Limited Wear Warranty. (See General Terms and Conditions for other conditions that may apply.)

 

Maintenance

Most people want a high-performance product that can be easily maintained and will retain its appearance long-term. Thad's works hard to deliver on both counts. First of all, you'll find the best, most comprehensive product warranties available anywhere. And our selections are of the highest quality and yield superior resistance in heavy-traffic areas.

 

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