Your Carpet One Floor & Home® retailer warrants
that with proper care and maintenance the pile
of your new carpet will not wear by more than
10% by weight from normal foot traffic for the
period specified by the warranty level of the
product purchased.
Wear is defined as abrasive fiber loss and not a
change in appearance."Shading," sometimes
referred to as "watermarking" or "pooling," is
an inherent characteristic of some fine cut pile
carpets and is not considered a manufacturing
defect. Should you feel that your carpet is not
wearing properly, contact your Carpet One Floor
& Home® retailer. If your carpet suffers
excessive wear (more than 10% by weight) during
the warranty period, your Carpet One Floor &
Home® retailer will replace the affected area
(the worn area and adjacent areas extending to
the nearest wall, doorway, or entrance) with
identical carpet, or if the carpet has been
discontinued, carpet of comparable quality will
be substituted.
Any charges for carpet disposal, new padding, or
moving furniture, equipment, etc., are the
customer's responsibility. This Limited Wear
Warranty does not apply to carpet installed on
stairs and in high moisture areas such as
bathrooms, kitchens, boats, etc. This limited
warranty covers only abrasive wear resulting in
loss of fiber. Wear or damage from tears, pulls,
cuts, pilling, shedding, matting, crushing,
shading or pile reversal, burns, pets, improper
cleaning, improper installation, or defective
construction is specifically excluded.
Most people want a high-performance product that can be easily maintained and will retain its appearance long-term.
Thad's works hard to deliver on both counts. First of all, you'll find the best, most comprehensive product warranties available anywhere. And our selections are of the highest quality and yield superior resistance in heavy-traffic areas.
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