Lees® carpet
carries the
Ultra25® Limited
Stain Warranty
which is
serviced by the
3M Service
Center. If your
Lees® carpet
becomes stained
within 25 years
from the
original date of
purchase and you
cannot remove
the stain using
the recommended
procedures in
the 3M Carpet
Care Guide
(which you will
receive in the
mail after your
carpet
purchase), the
3M Service
Center will be
responsible for
removing the
stain free of
charge. If the
stain cannot be
removed, the 3M
Service Center
will arrange for
the replacement
of the affected
area (the
stained and
adjacent areas
extending to the
nearest wall,
doorway, or
entrance) with
identical carpet
or Lees® carpet
of comparable
cost. If
replacement
carpet is not
available and a
reselection of a
higher priced
Lees® product is
authorized by
3M, the customer
must pay the
difference in
retail price.
Selection of
replacement
carpet other
than Lees® will
void the
remainder of the
Ultra 25®
Limited Stain
Warranty.
If replacement
is authorized in
the first five
years of the
warranty, there
will be no
charge for the
replacement
carpet. Customer
will be
responsible for
paying for any
cushion and
labor plus
disposal costs
for stained
carpet and
cushion.
If replacement
is authorized in
the sixth
through 25th
year of the
warranty,
customer will be
responsible for
paying a fee for
the replacement
carpet amounting
to half of the
purchase price
of the original
carpet in
addition to any
cushion and
labor plus
disposal costs
for the stained
carpet and
cushion. All
stains must be
reported to the
3M Service
Center within
five days of
occurrence, and
all replacements
must be
completed within
six months of
the first report
of the stain to
the 3M Service
Center. Disposal
of original
carpet is
required.
Customer must
retain the
original receipt
for the
purchased
carpet.
This
Limited Stain
Warranty only
applies to:
Lees® carpet
professionally
installed by
your Carpet One
Floor & Home®
retailer in
owner-occupied
residential
space where no
commercial
activity,
including rental
or day care,
takes place.
Area rugs are
not covered by
this warranty.
Lees® carpet
that has been
properly
maintained which
includes prompt
attention to
spots and spills
using the
recommended
procedures in
the 3M Carpet
Care Guide.
Failure to
follow the
carpet care
requirements
will void this
warranty.
Lees® carpet
that has been
professionally
cleaned at least
once every
24months from
the date of
installation by
a carpet
cleaning
technician using
hot water
extraction (you
must retain your
cleaning
receipts). While
cleaning can be
performed by any
company, we
recommend that
you use only
approved
cleaning
technicians.
Improper or
incorrectly
performed
cleaning voids
this warranty.
Call the 3M
Service Center
at1-800-352-6789
for the name of
the nearest
approved
cleaner.
Stains not
covered by other
warranties. If
another warranty
applies, it must
be used.
NOTE: Some
stains may
reappear after
removal due to
residual soiling
or the volume of
liquid that may
have soaked into
the carpet
cushion or
backing.
Warranty
coverage for
these
non-permanent
stains is
limited to
telephone stain
removal
assistance by a
customer calling
1-800-352-6789
and, if
necessary, a
maximum of two
professional
cleaner visits.
SPECIAL NOTE:
Complete
elimination of
this type of
stain may
require cushion
replacement,
applicable
material, and
labor charges at
customer's
expense.
This is not a
cleaning
contract and
specifically
excludes
discoloration
due to general
soiling. Neither
3M nor Carpet
One Floor &
Home® are
responsible for
damage caused by
wear, crushing,
matting, color
fading,
re-soiling, or
damage caused by
smoke, fire,
flood, wind,
lightning, or
any other
casualty event,
or for stains or
damage from
plumbing or
appliance
failure; or for
carpet that has
been burned,
torn, cut, or
stained due to
improper
maintenance,
abuse,
vandalism, or
alteration.
To obtain
service under
this Limited
Stain Warranty,
send the service
request form
from the 3M
Carpet Care
Guide (which you
will receive in
the mail after
your carpet
purchase), along
with receipts
for the required
cleaning to the
3M Service
Center, 2200
West County Road
C, Roseville, MN
55113. Service
request forms
must be
postmarked
within five days
of occurrence of
stains that you
are unable to
remove using the
recommended
procedures
(additional
service request
forms are
available from
the 3M Service
Center). Service
can also be
obtained by
calling
1-800-352-6789within
five days of the
occurrence of
the stain and is
only available
in the U.S. and
Canada.
This Limited
Stain Warranty
may be
transferred to a
new owner of the
carpet for a
service fee of
$100.00. This
transfer must be
handled by the
original
purchaser before
the sale of the
home. Contact
the 3M Service
Center for
details
at1-800-352-6789.
The obligation
of your Carpet
One Floor &
Home® retailer
and 3M under
this Limited
Stain Warranty
shall be limited
to removing the
stain, and if
the stain cannot
be removed, to
replacing the
carpet (or
affected portion
thereof). This
Limited Stain
Warranty gives
you specific
legal rights,
and you may have
other rights
which vary from
state to state.
Most people want a high-performance product that can be easily maintained and will retain its appearance long-term.
Thad's works hard to deliver on both counts. First of all, you'll find the best, most comprehensive product warranties available anywhere. And our selections are of the highest quality and yield superior resistance in heavy-traffic areas.
1-888-873-1115
