Many of our
carpet styles
carry a limited
warranty that
the surface pile
will not exhibit
abnormal loss of
texture
retention from
normal foot
traffic in
residential use
for the term of
the warranty.
Texture
retentions
defined as the
ability of the
carpet tufts to
retain their
visible shapes
measured by the
degree of
bursting,
opening, or
untwisting of
the tufts at the
surface of the
carpet. Texture
retention is
measured by
using an
international
standardized
rating scale
ranging from 5.0
(new or no
change) to 1.0
(severe change),
CRI TM-101.
Please note:
Carpets depress
under weight and
often show
footprints and
vacuum marks.
These inherent
characteristics
do not meet the
definition of
loss of texture
retention. Over
time all carpets
will lose some
of their twist
and exhibit what
is termed as
"tip bloom."
This is normal
and is not
considered loss
of texture
retention.
Abnormal loss of
texture
retention is
defined as a
rating of less
than 2.5 when
measured against
standardized
rating scales.
Changes in
appearance
caused by
soiling or
furniture
depressions are
specifically
excluded.
"Shading,"
sometimes
referred to as
"watermarking"
or "pooling," is
an inherent
characteristic
of some fine cut
pile carpets and
is not
considered a
manufacturing
defect. This
Limited Texture
Retention
Warranty does
not apply to
carpet installed
on stairs and in
high moisture
areas such as
bathrooms,
kitchens, boats,
etc. Should loss
of texture
retention occur
during the
covered period
of this limited
warranty, those
affected areas
(and adjacent
areas extending
to the nearest
wall, doorway,
or entrance)
will be replaced
with the same
carpet. If the
carpet has been
discontinued,
carpet of
comparable
quality will be
substituted.
During the
entire term of
any 5-year
warranty and
during the first
five years of
any 10-year
warranty**,
there will be no
charge for
replacement
carpet.
Replacement
carpet is
pro-rated based
on the number of
years it has
been installed.
The Usage Fee
will be
determined as a
percentage of
the original
purchase price,
as follows: 6th
year 50% usage
fee; 7th year
60% usage
fee;8th year 70%
usage fee; 9th
year 80% usage
fee; 10th year
90% usage fee.
Responsibility
for labor to
replace carpet
that has loss of
texture
retention varies
with each style
and is covered
for one to 10
years depending
upon the
specific carpet
style.
Stairs and
commercial
installations
are excluded.
This limited
warranty does
not cover
defects caused
by abuse,
accidents, and
crushing caused
by furniture or
objects other
than foot
traffic. Carpet
installed
outdoors or in
areas subjected
to high levels
of moisture,
such as
bathrooms,
kitchens, and
boats are
excluded.
Most people want a high-performance product that can be easily maintained and will retain its appearance long-term.
Thad's works hard to deliver on both counts. First of all, you'll find the best, most comprehensive product warranties available anywhere. And our selections are of the highest quality and yield superior resistance in heavy-traffic areas.
1-888-873-1115
